The National Association of the Remodeling Industry (NARI) is committed
to furnishing consistent, trustworthy service for all our customers. Similarly,
NARI MN and each of our members is pledged to abide by the following high
standards of honesty, integrity and responsibility in the conduct of their
business.
- Promote only products and services that are functionally and economically
sound and consistent with objective standards of health and safety.
- Ensure that all advertising and sales promotions
are factually accurate with respect to product description, performance
specifications, and cost/benefit analysis. Avoid those practices which
tend to mislead or deceive the customer with respect to competitive pricing,
savings claims, or the nature and significance of contracts, warranties,
finance agreements, completion certificates, lien waivers, or liability
and workers’ compensation insurance.
- Write all contracts and warranties such that they are fair and mutually
beneficial to all parties concerned, so that they are free of ambiguities
or omissions which tend to obscure contractual obligations, and so that
warranty terms and provisions are free of the capacity to mislead or deceive
the customer as to the quality or longevity of the product or service.
- Honor all contractual obligations until, or unless they are altered or
dissolved by the mutual consent of all contractual parties concerned, and
fulfill those obligations in a reasonably prompt manner that is fair to
all parties concerned.
- Promptly acknowledge and respond to all customer complaints, and, in
situations where complaints appear unreasonable and persistent, encourage
the customer to initiate an approved third party dispute settlement mechanism.
- Refrain from any act intended to restrain trade or suppress competition,
and thereby promote the private enterprise system and its guaranty of equal
rights to all.
